db77s Privacy Policy —
Your information is safe with us

Purpose of This Policy

db77s is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains what kinds of information db77s collects about you, how that information is used, who it may be shared with, and what rights you have regarding your information.

By using the db77s website or services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

This policy is connected to db77s's Terms and Conditions and should be read together with them.

Scope of Application

This policy applies when you:

• Visit or browse the db77s website
• Create an account or log in to the db77s platform
• Play any game or place bets
• Manage deposits or withdrawals
• Contact our customer support team
• Participate in promotional offers or bonuses

1. Identity Information

During account registration and verification, we may collect the following information:

• Full name and date of birth
• National ID or passport number (for identity verification)
• Current address
• Mobile number and email address
• Profile photo (optional)

We only provide accounts to individuals aged 21 or older. Providing the information required for age verification is mandatory.

2. Financial Information

The following financial information may be required to process transactions:

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction reference numbers

Complete payment card details are not stored on db77s servers — we only retain the portion needed to identify transactions.

3. Gaming Activity Information

Your activity on the db77s platform is monitored, which includes:

• Type and duration of games played
• Bet placement history
• Win and loss records
• Details of bonus and promotional offer usage
• VIP level and reward achievement information

This information is used to ensure responsible gaming and to provide you with a personalised service.

4. Technical & Device Information

The following information may be collected automatically while you use our platform:

• IP address and geographic location
• Device type, operating system, and browser version
• Cookies and similar tracking technologies
• Page views, click patterns, and session duration
• Referral URL (where you came from)

5. Communication & Support Information

When you contact our customer support team via live chat or email ([email protected]), the content of the conversation along with the date and time may be recorded. This is used for service quality control and training purposes.

Service Operation & Delivery

db77s primarily uses your information for the following purposes:

• Account Management: Creating, verifying, and maintaining your account
• Transaction Processing: Accepting deposits and managing withdrawals; minimum deposit ৳300 and withdrawal ৳800
• Providing Gaming Services: Ensuring game access, bonuses, and VIP benefits
• Customer Support: Providing assistance via 24/7 live chat and email
• Ensuring Security: Preventing fraud and unauthorised activity

Responsible Gaming

db77s analyses your gaming activity data to identify patterns of problematic behaviour and takes protective measures where necessary. This is part of our responsible gaming policy.

Promotional Communications

With your consent, we may send you relevant offers, bonuses, and promotional information. You may request to stop receiving these communications at any time.

Service Improvement

By analysing your usage patterns, we improve the user experience on the db77s platform, plan new features, and identify and resolve technical issues.

Who We May Share Information With

db77s does not sell your personal information. However, limited information may be shared in the following cases:

• Payment Processors: The minimum information required to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners
• Technology Partners: Contracted technology providers for platform operation, game delivery, and security services
• Legal Obligations: In response to a court order or a lawful request from a government authority
• Fraud Prevention: With specialist organisations for detecting and preventing fraudulent activity

What We Do Not Do

• Your information is not sold to third parties for advertising purposes
• Information is not shared with any marketing company without your consent
• Your financial information is not unnecessarily transmitted to third parties

Any sharing of information with third parties is done under a valid agreement and in a manner consistent with this privacy policy.

Technical Protection

db77s uses high-standard security technology to keep your information safe:

• SSL Encryption — all data transfers occur through encrypted connections
• Advanced encryption technology used for sensitive information
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication option for account protection

Administrative Protection

Alongside technical measures, db77s has also taken the following administrative steps:

• Only authorised staff may access user information
• All staff are trained on privacy and data protection
• Data access logs are reviewed regularly
• Strict confidentiality agreements are maintained with third-party partners

Response to Security Breaches

If a data breach is identified, db77s will notify affected users as quickly as possible and take the necessary remedial measures. Relevant authorities will also be informed depending on the nature and scope of the incident.

What Are Cookies and Why Are They Used?

Cookies are small text files stored in your browser. db77s uses the following types of cookies:

• Essential Cookies: For maintaining login sessions and ensuring security — the platform cannot function without these
• Functional Cookies: For remembering your preferences and language settings
• Analytical Cookies: For understanding and improving site usage

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

How Long Is Information Kept?

db77s retains your information for as long as necessary. The general policy is:

• Account Information: For the duration the account is active, and then for the period required to meet legal obligations
• Financial Transaction Records: For the period set out under financial regulations
• Gaming Logs: For the period required for dispute resolution and security
• Marketing Communication Data: Until you withdraw your consent

After the designated retention period, information is securely deleted or anonymised.

What Happens When You Close Your Account?

If you request to close your db77s account, we will:

• Stop providing active services
• Retain certain information for the required period to meet necessary legal and regulatory obligations
• Immediately stop marketing communications

Your Rights Regarding Your Information

As a db77s user, you have the following rights:

1. Right of Access: You have the right to know what information we hold about you
2. Right to Rectification: You can request correction of any inaccurate information in your data
3. Right to Erasure: In certain circumstances you can request deletion of your data (except where legal obligations apply)
4. Right to Restrict Processing: In specific cases you can request that the use of your data be limited
5. Right to Data Portability: The right to request your data in a structured, easily readable format
6. Right to Object: You can object to the processing of your data for specific purposes
7. Right to Withdraw Consent: Where data is processed on the basis of consent, you can withdraw that consent at any time

To exercise these rights, contact our support team via live chat or email ([email protected]).

Opt Out of Marketing Communications

You can opt out of promotional emails or messages at any time by contacting us directly. Even after opting out, important service-related messages (transaction confirmations, security alerts) will continue to be sent.

Age Restriction

db77s services are intended only for users aged 21 and above. We do not knowingly collect information from any minor. If a minor has accidentally created an account, a parent or legal guardian may contact us and we will immediately delete that account and all associated data.

We take active steps to verify age and may request additional documentation in cases where there is suspicion.

Process for Changes

db77s periodically reviews this privacy policy and makes necessary amendments. When significant changes are made to the policy:

• A notice will be published on the website
• Registered users will be informed via email or through the platform
• The revised policy will take effect from the date of publication

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

Relationship with Other Policies

This privacy policy is related to other legal documents of db77s. For complete information, see:

• Terms and Conditions — Overall terms governing use of the platform
• Responsible Gaming — Guidelines for building safe and healthy gaming habits
• About Us — Introduction and values of the db77s platform